1. Treating customers fairly
Fair treatment is not a single step in the process; it runs through everything we do, from the information we share before you buy through to the way we handle a claim. We hold ourselves to it at every point of contact and expect the same of everyone acting on our behalf.
2. What you can expect
We aim to ensure that customers:
- Receive appropriate information before purchasing insurance
- Understand the key terms, conditions, exclusions and excesses applicable to their policies
- Receive fair and professional claims handling
- Have access to an effective complaints process
- Are treated respectfully and without discrimination
- Receive appropriate communication throughout the policy and claims lifecycle
- Have their personal and confidential information handled responsibly
3. Raising a concern
If you feel we have fallen short of these commitments, we want to hear from you. The service standards we hold ourselves to, and how to raise a concern, are set out in full in our Customer Service Charter. You can also reach us directly using the contact details below.
4. About us
This Website is owned and operated by Goldstar Insurance Company Limited, registered in Uganda, with its registered office at:
- Address
- Plot 38 Kampala Road, PO Box 7781, Kampala, Uganda
- Phone
- +256 (0) 200 250 110