1. Data Protection Officer
We appointed a Data Protection Officer who heads our personal data protection culture.
They ensure that as an institution, we have embedded and continue to monitor the principles of data protection and observance of the data subject’s rights as enshrined within the law.
- Name
- Namayanja Vivian
- Phone
- 0752 711 877
2. Type of personal data we obtain and process
We collect data from individuals to enable us to offer our insurance service that meets the individual’s needs. This data, collected through our KYC (know your customer) form, will cover the following areas:
- Gender
- Nationality
- Residential details
- Profession
- Date of birth
- National ID or passport details
3. What is the purpose of collecting this information?
This is to enable us to tailor an insurance policy that meets the needs of the customer, and also to create a database for current and future engagements on our service offering.
4. Do we share personal data with any other organisations, either in country or overseas?
No, we do not. The only exception is where it is a mandatory requirement to share personal data with regulators, or other grounds as specified in Section 7 of the Act.
5. What is the retention period of personal data?
Except as provided otherwise by the law on retention periods for various forms of data, we retain personal data for a period of five (5) years for clients who are no longer active, in line with the laws of Uganda.
After this period, we archive this data for another period of three (3) years and destroy it thereafter within two years. For all active clients, we continue to maintain their data for as long as they are still active.
6. What are the individual’s rights?
When you entrust us with your personal data, you have rights and these include the following:
- A right to correction or rectification of your data.
- A right to ask for erasure of your data.
- A right to access your personal data, either as a physical or soft copy.
- A right to prevent processing of your personal data for direct marketing.
- A right to complain in case of breach of processing of your personal data. We have an internal complaints management system and you can contact the Data Protection Officer. If not satisfied, you have a right to complain to the Personal Data Protection Office established under the Act.
In all our dealings with you, we will ensure transparency, safeguard your personal data and only use it strictly for the purposes for which we obtained it.
7. Data protection and confidentiality
GoldStar Insurance takes the protection of customer information seriously.
Personal information collected from customers is handled in accordance with applicable Ugandan data protection and privacy requirements and GoldStar Insurance’s internal information-security policies.
Customers should not submit confidential information, passwords, payment-card details or other sensitive information through unofficial channels.
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