At GoldStar, we believe that trust should be the foundation of our relationships with our clients, which is why we try to be fair and straightforward when handling claims.
At GoldStar, we believe that trust should be the foundation of our relationships with our clients, which is why we try to be fair and straightforward when handling claims. Every policy we write is a promise, and a claim is the moment we keep it. We listen carefully, explain each step in plain language, and settle what is due without unnecessary hurdles, so you always know exactly where you stand with us.
When you take out an insurance policy with GoldStar, you’re getting the peace of mind that if anything goes wrong, we’ll deal with your claim promptly and in good faith. Peace of mind, after all, is a key part of what insurance should be about. We assess every claim on its merits, give your policy fair interpretation, and never look for reasons to avoid paying what is genuinely owed, because good faith is how we have earned our clients’ trust over three decades.
Our local team of experts are on hand to help you through the claim process with a dedicated claims manager. We believe in making the process as smooth as possible with minimal delays. From the first notification, one familiar point of contact guides you through the paperwork, keeps you updated at each stage, and answers your questions directly, so nothing is left unclear and no claim is left waiting.
We have gone to great lengths to build our financial capacity through prudent underwriting, a sound reinsurance strategy and reinvesting of profits over the years. We hold one of the strongest liquidity and solvency ratios in the market. With over UGX 35 Billion in net assets, our clients have the comfort of knowing that in case of a claim, we have the capacity to settle their claims at the right value, on time. After all, why insure otherwise.
We have a proven pedigree in claims settlement service which is underpinned by our strong financial base, built over thirty years of paying Ugandan claims in full.
We do not rely on Reinsurers to settle claims. The funds to pay you are held by GoldStar itself, so settlement never waits on a third party.
To us a claim is simply an opportunity to demonstrate our attributes of service and financial stability, and to prove that the cover you bought will be there when it matters most.
At GoldStar we reinsure over 70% of our risks with reputable reinsurance companies, spreading large exposures so that no single loss can threaten our ability to pay.
Our philosophy has always been to ensure we use reinsurers with strong credit ratings, reinvest profits to enhance capital and ensure disciplined underwriting so we can meet our obligations to all our stakeholders, in the toughest years as well as the good ones.
