Track your claim.
Enter the reference number from your submission confirmation to see exactly where your claim is, no portal login required.
Please enter your claim reference.
Other ways to track your claim
Prefer not to enter it here? Here are other ways to follow your claim.
Check your confirmation email
When you submitted your claim we emailed you a confirmation with your reference number. Enter that number above to see your claim’s progress.
Ask your claims assessor
Once an assessor is assigned to your case, you can reach them directly by phone or WhatsApp for an update on your claim.
If your status hasn’t changed yet
Reviews and assessments can take a few working days. We update this page as soon as there is movement on your claim.
Talk to the claims team
Can’t find your reference or need a hand? Message our claims team and we will look it up for you.
Claim #—
—We couldn’t find that claim
We couldn’t match — to any claim. Please double-check the reference and try again.
- The reference looks like GSI-CLM-YYYYMMDD-0000. Check it for typos, extra spaces, or missing characters.
- You’ll find it in the confirmation email we sent when your claim was submitted.
- Still stuck? Message our claims team with your policy number and we’ll look it up for you.
